Prime Times

Prime TSR consultants share their insights about IT transformation trends and business implications.


You have successfully subscribed to our newsletter

Join our network of executives who receive monthly insights and advice

Subscribe to our newsletter

Featured Post

Featured post

Creating a Remote Healthcare Call Center Operation in the Middle of a Crisis.

The uncertainty caused by the COVID-19 pandemic has resulted in increased call center volumes for many companies, with some industries more affected than others. Healthcare organizations are creating business continuity plans to enable remote call center workforces. Here are two things healthcare leaders should be doing right away to enable a remote call center operation.

When is a Digital Transformation Complete?

Whether migrating to the cloud, integrating new applications to streamline operations or embedding data analytics into existing systems, the light at the end of the modernization tunnel can seem elusive. However, the right approach and mindset can help to drive you toward the end game or at least to a new beginning. Here are a few things to keep in mind.

Data-Driven Innovation Strategy That Wins The Business Race

These days, no matter what your industry is, you know you need a data innovation strategy to grow. Not only does data increase your sales, improve your customer experience and reduce your operating expenses, it also provides incredible insight that companies like yours would never have dreamed possible in the past.