The uncertainty caused by the COVID-19 pandemic has resulted in increased call center volumes for many companies, with some industries more affected than others. Healthcare organizations are creating business continuity plans to enable remote call center workforces. Here are two things healthcare leaders should be doing right away to enable a remote call center operation.
Microservices architecture, adopted and pioneered by Netflix, is proving to be a popular architecture for organizations that are seeking to adopt modern application development practices focused on speed and agility. Since it comes with a cost, we break down the advantages (and disadvantages), as well as ways to get started with the adoption of microservices.
The creation and growth of cloud-native services are not only changing how technology departments are creating new tech, but it’s also changing the entire business landscape altogether. Over the past decade, the cloud has revolutionized the tech-savvy organizations, and now it’s an all-out race to realize the potential upside for all enterprises.
Whether migrating to the cloud, integrating new applications to streamline operations or embedding data analytics into existing systems, the light at the end of the modernization tunnel can seem elusive. However, the right approach and mindset can help to drive you toward the end game or at least to a new beginning. Here are a few things to keep in mind.
IT decision-makers and C-suite executives get all fired up about BI tools and are onboard about implementation but have no game plan on how to make it all happen. The following 10 steps are my field-tested recommendations on what to include in order to ensure a successful roll-out of your BI tool strategy.
Business Intelligence tools are a great asset for businesses, but they are only effective when the entire organization is using them properly. Once end-users understand the true impact of a BI platform on their role and how they make decisions, great things will happen.
These days, no matter what your industry is, you know you need a data innovation strategy to grow. Not only does data increase your sales, improve your customer experience and reduce your operating expenses, it also provides incredible insight that companies like yours would never have dreamed possible in the past.