Prime Times

Prime TSR consultants share their insights about IT transformation trends and business implications.

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Featured Post

Featured post

My Story: The 7-Year Journey to Creating a Company From Scratch

7 years ago I created a new company with Josh Davidson and it has been one of the most rewarding experiences of my life. As an entrepreneur, you go through ups and downs, but in the end, the journey is always rewarding. I’ve been lucky enough to build great relationships, clients, and have had the pleasure of working with some of the smartest people I know.

Creating a Remote Healthcare Call Center Operation in the Middle of a Crisis.

The uncertainty caused by the COVID-19 pandemic has resulted in increased call center volumes for many companies, with some industries more affected than others. Healthcare organizations are creating business continuity plans to enable remote call center workforces. Here are two things healthcare leaders should be doing right away to enable a remote call center operation.

When is a Digital Transformation Complete?

Whether migrating to the cloud, integrating new applications to streamline operations or embedding data analytics into existing systems, the light at the end of the modernization tunnel can seem elusive. However, the right approach and mindset can help to drive you toward the end game or at least to a new beginning. Here are a few things to keep in mind.