WONDERFUL CUSTOMER EXPERIENCES START WITH BUILDING THE RIGHT TECHNOLOGY AND DIGITAL FOUNDATION
Your customers’ experience is everything.
Your customers crave a consistent experience, no matter the time or channel. Ultimately, the experiences you deliver are how people will remember you, talk about you, and feel about you. Your customer experience is your reputation, and it starts with building the right technology and digital foundation.
Our senior technical architects and principals discuss what it takes to build an impactful and long-lasting customer experience using these approaches.
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How We Transformed Farmers Insurance Customer Experience
Farmers partnered with Prime TSR to create a common definition and secure view of a customer, as an individual, across all product lines. This transformational project resulted in increased customer satisfaction across all lines of businesses, and the new ability for marketing to create a personalized cohesive experience across all of their product lines.
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Discovery Health Partners: Improving Customer Experiences Through a Modernized Cloud-Native Infrastructure
Discovery’s CIO was looking for strategic solutions that would capitalize on their existing AWS infrastructure footprint and enable them to onboard customers faster, more efficiently, and have a strong digital and data foundation for future growth, without having to completely re-build their infrastructure.
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JourneyCare: Business Intelligence for Better Patient Care
As the largest nonprofit provider of palliative and supportive care in Illinois, JourneyCare was looking to introduce new reporting tools and analytics dashboards that would inform better patient care decisions and improve revenue cycle operations.
Read MoreOur Technology Partners
With dozens of certifications under our belts, Prime TSR engineers, developers, and testers integrate legacy applications with the world’s leading cloud technology platforms.
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