Your customers’ experience is everything.

Your customers crave a consistent experience, no matter the time or channel. Ultimately, the experiences you deliver are how people will remember you, talk about you, and feel about you. Your customer experience is your reputation, and it starts with building the right technology and digital foundation.

Our senior technical architects and principals discuss what it takes to build an impactful and long-lasting customer experience using these approaches.

Communicating with the customer – the way they want

How do you build an experience that helps your customers get what they need in the most efficient way possible?

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What does it take to predict what your customers want and give it to them?

Give them what they want before they know they need it.

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Happier customers start with seamless customer support experiences

Making it easy starts with doing the hard stuff first.

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What’s really happening behind the scenes?

Seamless experiences across customer channels start with a strong data foundation.

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The first step to becoming customer focused

Who is your customer, and what do they do?

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Start with a 360-degree customer view.

The 360-degree view is the foundation that makes an organization's relationship with customers experiential rather than transactional—the key to longstanding customer relationships and positive endorsements.

It is the understanding that companies can obtain a comprehensive view of customers by leveraging data from various touchpoints in a customer’s journey. Think of the 360-view as a crystal ball. When you look inside, you can see the past, present, and future of a customer’s relationship with your brand.

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How We Transformed Farmer’s Insurance Customer Experience

Farmers partnered with Prime TSR to create a common definition and secure view of a customer, as an individual, across all product lines. This transformational project resulted in increased customer satisfaction across all lines of businesses, and the new ability for marketing to create a personalized cohesive experience across all of their product lines.

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Discovery Health Partners: Improving Customer Experiences Through a Modernized Cloud-Native Infrastructure

Discovery’s CIO was looking for strategic solutions that would capitalize on their existing AWS infrastructure footprint and enable them to onboard customers faster, more efficiently, and have a strong digital and data foundation for future growth, without having to completely re-build their infrastructure.

JourneyCare was looking to introduce new business intelligence reporting tools and data dashboards that would inform patient care decisions and improve revenue cycle operations.

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JourneyCare: Business Intelligence for Better Patient Care

As the largest nonprofit provider of palliative and supportive care in Illinois, JourneyCare was looking to introduce new reporting tools and analytics dashboards that would inform better patient care decisions and improve revenue cycle operations.

Our Technology Partners

With dozens of certifications under our belts, Prime TSR engineers, developers, and testers integrate legacy applications with the world’s leading cloud technology platforms.