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Creating a Remote Healthcare Call Center Operation in the Middle of a Crisis.

The uncertainty caused by the COVID-19 pandemic has resulted in increased call center volumes for many companies, with some industries more affected than others. Healthcare organizations are creating business continuity plans to enable remote call center workforces. Here are two things healthcare leaders should be doing right away to enable a remote call center operation.

Join Our Live Webinar: Google Cloud Readiness: 6 Simple Steps to Effective Onboarding

When you adopt a new cloud platform, the decisions you make in your first weeks and months are critical. In this webinar, you’ll learn the six critical steps for onboarding successfully with Google Cloud.