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Creating a Remote Healthcare Call Center Operation in the Middle of a Crisis.

The uncertainty caused by the COVID-19 pandemic has resulted in increased call center volumes for many companies, with some industries more affected than others. Healthcare organizations are creating business continuity plans to enable remote call center workforces. Here are two things healthcare leaders should be doing right away to enable a remote call center operation.

How to Improve Performance and Costs, The AWS Well-Architected Way

Most businesses depend on a portfolio of technology solutions to operate and achieve success. How do you know if you’re following best practices with your AWS environment — specifically around cost and performance?

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