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Insurance Customer Experience in 2020: Delivering Frictionless Customer Experiences (efficiently) Is All That Matters

The threat of “digital Darwinism” is real. This was the message that came through loud and clear to those of us who attended the third annual Connected Claims USA Summit in Chicago June 5-6. The two-day conference had some familiar topics, but also some new ones that I don’t believe have been discussed enough, including how Insurance companies prioritize customer experiences.