Prime TSR Improves Data Security for Press-Ganey             

  • Customer Name: Press-Ganey (
  • Partner: Prime TSR (
  • Territory: DNB
  • Region: US North Central
  • Vertical: Health Care
  • AWS MRR: $1,000 (foundation phase);
  • Competitive Win: Yes
  • Publicly Referenceable (Y/N): Yes
  • AWS Workloads Associated with Win: AWS Control Tower, AWS Config, AWS Systems Manager


Customer Profile: Press Ganey, a national leader in medical surveys, working with more than 41,000 healthcare facilities to enhance caregiver resilience by improving the overall safety, quality, and experience of care.


The Opportunity:

The Press Ganey security team needed to accelerate the deployment and implementation of data recovery solutions, as well as environment protection, and the extension of their AWS and Azure environments towards a more high availability. Key results included:

• Solid backups that gave the Press Ganey team peace of mind and confidence in case of massive data loss

• Robust documentation and detailed instructions around Data Backup & Recovery, Automated Pipeline, and AWS firewall to rapidly restore any of these pieces of infrastructure

• Ability to deploy and execute results in less time and cost than originally estimated


How We Won: Prime TSR engaged Press-Ganey in a modified Cloud Adoption Framework workshop to uncover the core business driver - improved cloud governance and visibility. The workshop helped the client realize that governance and visibility could be provided by AWS services; a migration to Azure was unnecessarily expensive, complex and risky. Prime TSR then conducted Well-Architected Framework reviews (using nOps access to the WAR API) for each of the acquired companies. Prime TSR used the results to design an AWS organization and account consolidation plan. AWS Control tower provides centralized controls. AWS Config rules to create “guard rails” and nOps alerts and reports monitor compliance, change control and exceptions.


Members of the team

Prime TSR AE and Solutions Architect: Cameron Beatley (, Wally Walikainen (, Michael McCarthy (