Press Ganey works with more than 41,000 healthcare facilities in its mission to enhance caregiver resilience by improving the overall safety, quality, and experience of care.
With customer experience at the core of its mission, the client team wanted to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.
We helped Press Ganey drive transformational change with a new digital analytics and reporting platform. As part of our role, Prime TSR designed a system that supports the application and a team of 130 engineers who manage it.