Our 3 pillars of customer experience
Data, Data, Data
We can’t do anything without it. Data transformation is core to how we work.
We work across teams to create a shared vision. Product, Marketing, Operations, IT, Business and much more…
Customer first, always
We consider the customer in every decision we make.
Our thoughts on the future of customer experience
How do you build an experience that helps your customers get what they need in the most efficient way possible?
Give them what they want before they know they need it.
Making it easy starts with doing the hard stuff first.
Seamless experiences across customer channels start with a strong data foundation.
EXPERIENCE THE IMPACT – CASE STUDIES
discovery health partners: improving customer experiences through a modernized cloud-native infrastructure
Discovery’s CIO was looking for strategic solutions that would capitalize on their existing AWS infrastructure footprint and enable them to onboard customers faster, more efficiently, and have a strong digital and data foundation for future growth, without having to completely re-build their infrastructure.View Case Study
how we transformed farmers insurance customer experience
Farmers partnered with Prime TSR to create a common definition and secure view of a customer, as an individual, across all product lines. This transformational project resulted in increased customer satisfaction across all lines of businesses, and the new ability for marketing to create a personalized cohesive experience across all of their product lines.View Case Study
OH, WOW! I LIKE THAT!
Sometimes it's the little moments that create the biggest impact.Read More
WELL, THAT WAS EASY.
The simpler the experience, the better the outcomeRead More
DON’T CHANGE A THING
Patients don't want service. They want an experienceRead More
WE ARE BIASED FOR ACTION.
We believe four things are necessary to bring your vision to life.
Organizations that make more decisions faster will outperform those who make fewer decisions slower.
Cultural transformation will produce greater results than your best digital transformation plan.
Change is the only path forward.
You must tear through roadblocks and move past the unknowns.
The customer is always right.
Let’s give them the experience they deserve. Contact us todaylet's talk